Change is Challenging

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It’s been a year since JustGive announced on this blog that we were working with JustGivingg to create the world’s largest social giving platform. As we were making this transition, there have been some operational bumps in the road when it came to customer service and disbursements.

To donors and nonprofit organizations who put their trust in us, we’re sorry for any frustration and confusion. This is a work in process, and we honestly appreciate your patience!

Connecting people to the causes they care about through technology continues to drive what we do. It’s what JustGive and JustGiving are built on—finding new, better ways to leverage technology for the greatest good.

What’s the status?

The integration has taken longer than anticipated.  JustGiving is leading the way and JustGive is behind the scenes while ongoing efforts are made to solidify international changes. When complete, you’ll enjoy more robust charity services and an enhanced technology experience.

What’s this mean for donations?

Donors – Beginning in October 2017, JustGiving started handling all donations and fundraisers. To help with the transition and give you time to download your giving history and previous donations, we’ve kept access to your JustGive account available through June 30, 2018.

Nonprofits – JustGive stopped processing donations and has been redirecting traffic to JustGiving since October 2017. Log into JustGiving and take advantage of all the fundraising and campaign pages, donation buttons and reporting services from the world’s largest giving platform.

Where can you turn for help?

Donors – Contact JustGiving for questions about donations and fundraisers: There’s a chat function on the site or you can send an email.

Nonprofits –  For more information about getting started with JustGiving, this support center answers common questions and explains fees. You can also send an email to get help.

Thank you for the trust you’ve placed in JustGive over the years, and for your understanding of hiccups during this transition. We know giving can change the world – and we’re proud to help you make a bigger difference.

—Kendall Webb
Founder

A look at our #GivingTuesday 2016

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Thanks to your hardwork, JustGive recorded a 64% increase in donations to our participating organizations this #GivingTuesday. The biggest increases were seen in donations coming through donation buttons. When compared to 2015:

  • Donation totals increased by 47%
  • Average donation amount increased by 72%

Our favorite highlight: an amazing 92% of donors chose to cover donation processing fees allowing us to pass through 99.4% to charity.

Here’s a glimpse of our nonprofits’ impact on #GivingTuesday 2016.

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Although #GivingTuesday is over, our work  is not done yet!  Engage past donors and turn new donors into long-term supporters by maintaining communication and asking them to give again before the year ends. Learn more about how JustGive can help.

– Amanda Chun
Account Development Manager

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

An introduction to JustGive’s Donate Now button: Webinar Highlights

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Today, JustGive hosted a webinar to introduce nonprofits to our Donate Now button. With Giving Tuesday less than three weeks away we thought it was important to give nonprofits helpful information about fundraising and get as many nonprofits as possible involved in the movement. Many of the features we offer can be implemented for Giving Tuesday. The webinar demonstrated how to customize their donation page in order to raise more donations and reducing fundraising fees.

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button.

Webinar highlights

Features of the Donate Now button

Our Donate Now button gives nonprofits numerous ways to highlight their cause in ways that increase donations and the option of covering the fees which reduces fundraising fees. These features include:

  • Branding and messaging
  • Custom donation amounts
  • Custom program descriptions
  • Donor paid fees

Other features enhance the donor experience inspiring them to give more and more often. These features include:

  • Mobile responsive template
  • Recurring donations
  • Friendly customer service and support
  • Tax receipt and giving history
  • Gift and memorial designations

Setting up your Donate Now button is quick and easy

  1. Register with your EIN or tax Id number
  2. Upload your logo and enter your mission statement
  3. Customize your donation amounts
  4. Add descriptions of what donations can accomplish for your programs
  5. Add program names
  6. Create a shortcut url
  7. Launch button on your site or send link through email or social media postings

Reporting

Our reporting provides you with access to donor details at any time so you can acknowledge donors and stay in touch.

Next Steps

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button. Hope to see you at any future webinars.

Andrea Lloyd, Business Development Director

Are you taking advantage of JustGive’s free nonprofit services?

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Increase online giving, support your mission and increase donor outreach with our free, self-service donation services.

Through your free nonprofit account at www.justgive.org/nonprofits, you have immediate access to a Donate Now button, a mobile-optimized customizable donation page, secure donation processing, and a simple online experience for your donors.

What makes JustGive’s Donate Now button different?

We provide a cost-effective way to collect online donations that includes free sign up, no monthly or annual fees and a low 4.5% processing fee. Since JustGive waives the $0.35 flat charge for each donation made from your Donate Now button, you automatically save when donors give through the button.

What are the key features of the Donate Now button and how can my organization benefit from it?

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  • Branding and personalized messaging – Add your logo and personal message on your page, giving your supporters a smooth user experience as they transition from your website.
  • Support for monthly recurring donations – Make it easy for donors to increase their impact with monthly giving while only providing their payment information once.
  • Custom donation amounts and program impact statements – Connect donors to your organization’s needs by providing custom donation amounts and program impact statements on your donation page. In our 15+ years of online giving, we’ve found this is key to securing funding.
  • Donor paid fees – Let your donors cover the processing fees and receive 100% of their intended donations. When this option is given, over 80% of donors opt to cover the fees.

How do I get started?

  1. Log in to or create your Nonprofit Resources account – be sure to subscribe to our nonprofit newsletter to stay up-to-date on news and trends.capture
  2. Select the Edit Your Donation Page link to easily update your custom donation page with your organization’s logo, custom donation amounts and more (Check out 5 ways to customize your Donation Page.)
  3. Click the Donate Buttons link to add the Donate Now button to your website, email signature, e-newsletters and social media campaigns and start collecting online contributions today!

– Amanda Chun
Account Development Manager

 

JustGive and JustGiving join forces: what this means for you

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We at JustGive are excited to announce we have joined JustGiving, the world’s largest social giving platform.  JustGiving operates the website www.JustGiving.com.

Both organizations were founded at about the same time over 15 years ago, with an identical goal: to grow charitable giving by connecting people with the charities and causes they care most about.

Headquartered in London, UK, JustGiving has helped 27m people in 165 countries raise $4bn for NPOs and grassroots projects since its launch in 2001. The company has built a solid reputation for its commitment to technology innovation and the early use of advanced analytics to grow charitable giving.

kendallOur CEO Kendall Webb said: “In the US, JustGiving is one of the non-profit world’s best kept secrets. Our new collaboration aims to change that. We are proud to be joining forces to grow our positive social impact by combining JustGive’s unique experience and knowledge with JustGiving’s ground-breaking platform.”

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Zarine Kharas, co-founder of JustGiving said, “Our belief is that giving is global, and we cannot wait to grow our community of users, NPOs and corporations in the USA, and help them raise more money together for the causes they are passionate about.”

What will change for donors?

Nothing about the website or donor accounts will change, apart from the changes to our Terms of Service and Privacy Policy. www.justgive.org will still be the place for donors to make contributions to their favorite charities, and to search for and donate to over 2 million U.S. charities. JustGive.org will also continue to offer charity gift cards, charity fundraisers (including wedding fundraisers), and all the other helpful features that make it easy to donate to charity.

What will change for the Nonprofits that use JustGive’s services?

Nothing at all will change, apart from the changes to our NPO Terms of Use, Donor Terms of Service, and Privacy Policy. In particular, our fees are not changing.  If you are an NPO you will continue to receive donations through JustGive.org, your npo.JustGive.org donation page (if you have set one up), and our various other partner programs. When a donation is made to your organization we’ll still send you a check on the 10th of the following month for the donations that were made in the previous month.

Please take a moment to review our updated terms which reflect the fact that your JustGive service will now be provided by JG US, Inc, JustGiving’s US subsidiary: You can find our updated terms here:

We are excited for this new chapter for JustGive, and continuing our mission to increase charitable giving by connecting people with the charities and causes they care most about.

Kendall Webb
Founder and CEO
www.justgive.org

Reviews Show Your Impact

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Our partner, GreatNonprofits, started in 2007, has become the Yelp of the nonprofit world. With a database of more than 200,000 reviews, GreatNonprofits is the leading provider of reviews and ratings for nonprofits throughout the United States.

Their story

It all began when Hurricane Katrina hit and GreatNonprofits founder Perla Ni was publishing the Stanford Social Innovation Review. She wanted to write about nonprofits doing a great job providing supplies and help for great-nonprofitsvictims, but had a lot of trouble identifying them. It struck Ni that there needed to be an online “Zagat” for nonprofits, where people could tell first-person stories and share reviews about the work and impact of organizations.

Today, on the GreatNonprofits website, users can rate more than 1.8 million nonprofits – and these reviews are widely shared through partner sites like JustGive and GuideStar.

Making the most of your reviews

It’s clear reviews make a difference. According to Neilsen, 70% of consumers trust online reviews as much as personal recommendations.

So, as an organization, how do you:

  • Engage your supporters
  • Collect more online reviews
  • Use reviews successfully

Tara Verner, Vice President of Marketing for GreatNonprofits, recently spoke about how to do just that. We’re sharing the slides from her presentation that provide great examples and tell you how. Enjoy!

 

If you’d like to watch the recorded session, here’s the YouTube video of the presentation.

– Candy Culver

Marketing Consultant

Nonprofit Spotlight: Bubble Foundation

Image Source: Flickr
Image Source: Flickr

At first blush, the Bubble Foundation seems like an unusual name for an organization that helps kids live healthy and happy lives, but then again…. Not wanting to pigeonhole their holisticbubble_logo efforts or be heavy handed about wellness, the name was chosen to keep it fun and focused on kids.

Funders ask about our name, says Executive Director Lizzie Redman, but never the kids. In fact, it’s a contagious echo in school halls where kids are heard chattering about “Bubble, Bubble.”

Bubble’s mission

Bubble believes every child in the United States, regardless of socioeconomic status, should have access to activities, food and information that helps them live healthy and happy lives. To accomplish this in New York City, they partner with schools in underserved communities, supplying core curriculum and program activities to fill a gap. They provide – free of charge – information, food and activities for schools, students and families who would otherwise get little or no health and wellness education.

School programs that deliver

The power of going directly into schools is how Bubble succeeds. Not just with kids, but their parents and school leaders too. Redman explains, “We reach kids while they’re young and expose them early on. We also bring in parents for family meals and workshops where we work with them about how to make healthy changes at home. We plant the seeds for healthy habits and empower school leaders to carry it forward.”

Bubble’s programs make “food, fun and fitness float”:

 

Bubble EATS is nutrition education delivered through weekly classes, cooking demonstrations and more from volunteer teachers. For instance, “kids may never have seen broccoli before, but they learn about it, cook it and find it enjoyable to eat,” describes Redman.

Bubble GROWS teaches the science of how food grows and basic farming and irrigation principles, and includes visits from farmers and to community gardens. Bubble brings portable grow boxes into classrooms and starts outside or rooftop gardens where there’s space available.

Bubble MOVES connects the school to other organizations and experts for fitness classes, recess programs, sports clinics, and special programs like yoga and African dance.

Results

Started in 2010 as a small organization to help one school – the Mott Haven Academy in the Bronx – Bubble will partner with eight schools during the 2015-2016 academic year. A few stats:

  • Bubble programs teach 1,200bubble2 students each week
  • Around 50 volunteers work for Bubble each semester – 30 teach weekly and 20 others support special programs
  • School partnerships last for 2 years (with support afterward)
  • Impact: 5 schools are successful program graduates, 6 schools are currently partners, and 4 more are being added next year

Giving practices

JustGive is proud to help the Bubble Foundation raise money online. “The ability to have a platform we can easily use is huge,” comments Redman. “And from a data perspective, to know where the money is coming from is valuable.”

Following best practices, Bubble has its Donate button built into every page of its website, and has customized its Donation Page, telling donors exactly what different size gift can do.

Check out how you can help the Bubble Foundation do even more.

– Candy Culver

Marketing Consultant

P.S. If you’d like to be featured in the JustGive Blog, submit your nonprofit!