Introducing our new payment report for nonprofits


Great news! With our new payment report you can now get donation details by searching your check number. Easily keep your records and donor list up-to-date by using the payment report to match your checks with corresponding donation details.

To access your payment report:


Step-by-step instructions:

  1. Login to your charity account
  2. In the Quick Links menu on the right-hand side of the page, select Payment Report
  3. If you know your check number, enter it into the box and click Search. If you don’t know your check number, select the donation date range that you would like payment information for
  4. Once a donation has been prepped for disbursement, payment information including payment date, amount, payment type, check number, donations and payment status will be displayed (Note: Remember that checks are disbursed by the 10th of the month for all donations made in the prior month. For example, all donations made in September are sent out by October 10th)
  5. To see detailed donation information for a payment, click on the number of donations to access the donation report – this report can be exported as a CSV, Excel, XML or PDF

Amanda Chun
Account Development Manager

P.S. – Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Fundraising Campaigns for Nonprofits


Fundraising Campaigns for Nonprofits

What are the best tips for running a short-term or special fundraising campaign for our nonprofit through JustGive?

JustGive offers a couple of different ways for your nonprofit to raise funds for a short-term or special fundraising campaign.


Late last year, we introduced our new online fundraisers which make it quick, easy and simple for your organization to raise money.

JustGive’s fundraisers allow you to add customizations like theme colors, photo or video, fundraising goal and tracking, custom thank you message for donors, designations, a custom URL, and much more.

As always, any donations you receive through your fundraiser page are tracked and displayed in your online donations report in your JustGive nonprofit account.

To get started, visit the Fundraisers pageNote that you’ll need to create an additional donor account to use fundraisers but rest assured the data from your fundraiser donations will appear in your usual online donation report.



Your custom donation page on JustGive doesn’t have to stay the same all the time! Use the built-in, customization features to make your donation page reflect your fundraising campaign.

To make any changes to your JustGive donation page, just login to your nonprofit account and click the ‘Edit Donation Page’ link.

Here are 4 ways to change your JustGive donation page for a fundraising campaign:

1) Add a fundraiser-themed image

imagesSwitch out your normal logo or image on your donation page to one that reflects your fundraising theme. The recommended size for your header image is 950px wide by 100px high, and it can be a jpg, gif or png (max size 512k).

2) Update your mission/description to mention your fundraiser

You can customize your mission statement on your donation page, so make sure it includes any timely information about your fundraiser such as an explanation of the fundraiser, what dates it runs, and your goal. This will let your supporters know that a special fundraising effort is underway and help drive a sense of urgency for donations.

Picture13) Customize your Donation Amounts

Associating a tangible value with a donation amount can help your donors better understand how their donation will be used, and often motivate them to give more. If you are channeling donations towards a specific fundraising goal, let donors know about that. For example, “$50.00 – Provides literacy tutoring for  month”.

4) Update your Program Designations

If you are running a special fundraising campaign, make sure the programs listed on your donation page match. For example, if you’re running a “Spring 2016 Campaign”, make sure that is an available program that donors can choose from on your donation page. That way they can be assured that their donation counts towards your fundraising goal.

To make any changes to your JustGive donation page, just login to your nonprofit account and click the ‘Edit Donation Page’ link.

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Sarah Bacon
Director of Product

The 411 on UTC: Understanding donation timestamps


Understanding UTC

When your donors make a donation through JustGive, the date and time of their transaction is recorded in the UTC/GMT time zone (Coordinated Universal Time). This is the primary time standard by which the world regulates clocks and time, and is the usual time zone internet companies use when storing transaction data.

What does UTC mean for donations?

Donations in your organization’s online donation report are recorded in the UTC/GMT time zone. When compared to Eastern Standard Time (EST) or Pacific Standard Time (PST):

  • UTC is 8 hours ahead of PST. So if it’s 10 p.m. UTC, it’s 2 p.m. PST (i.e. 8 hours earlier)
  • UTC is 5 hours ahead of EST. So if it’s 10 p.m. UTC, it’s 5 p.m. EST (i.e. 5 hours earlier)

Here’s a handy time converter you can use to convert JustGive UTC donations to any donor’s time zone.


Payments made to your nonprofit for donations received through JustGive are also based on UTC transaction times. For example, if an East Coast donor makes a donation at 9 p.m. local time on January 31, which is 2 a.m. UTC on February 1, the donation is considered part of the payment for February’s donations. This will be reflected in your online donation report for February, and paid out in a JustGive check mailed in March.

For tax purposes, the transaction time can be converted back to your donor’s time zone when claiming a tax deduction.

For example, if the donation date and time on JustGive is 2 a.m. on January 1, 2016, the EST time would be 9 p.m. and the PST time would be 6 p.m. on December 31, 2015.

When this donation is converted to the donor’s U.S. time zone, it falls within the 2015 calendar year, and is acceptable to the IRS for claiming a tax deduction.

– Sarah Bacon
Director of Product

P.S. Don’t miss out: To automatically receive an email when we post more nonprofit tips, tools and resources, subscribe to our Blog.

Customizing Your Donation Page: 5 Ways


Customizing Your Donation Page

You want your organization’s Donation Page to be as compelling and effective as possible, making it easy to give. It needs to work seamlessly with your existing site and include your branding to create a familiar, comfortable experience for donors.  And it will generate donations most successfully when it echoes your key fundraising messages and needs. JustGive’s Donation Page design offers you choices to do just that.

Can we customize our Donation Page?

Yes, in several valuable ways.  Here are five items you can quickly change so your Donation Page produces better results:


Upload a logo for your organization in .jpg, .jpeg or .png file format. The maximum file size is 512k and recommended size is 950 pixels wide by 100 pixels high.

Mission Statement
Add your mission statement (maximum 400 characters). This will appear beneath your organization’s name and logo at the top of your Donation Page, reminding donors why you exist.

Donation amounts
You can create up to 10 unique donation amounts with optional descriptions to show donors what their gifts can do (example: $25 – provide basics for a sheltered mom in need). A list that’s specific for your nonprofit is a great way to reinforce your case for giving. It can persuade donors and build trust, since they want to know the impact of their donations. Graphic example.

In the list of JustGive donation options, “Other,” where donors can enter their own amount, is always included.

If you don’t enter custom amounts, the default amounts are $25, $50, $75, and $100.

Tip: For holiday giving, consider increasing the donation amounts listed to obtain larger gifts, since you know it’s the prime season for generosity.

Program Designations
GLT2When making a donation, your donor can specify which program they’d like to support. The default programs listed on your donation page are “General Fund” and “Other.” You can edit them and add other program names to the list at any time (unlimited). You can also reorder the list – to highlight programs that most need of support at the top of the list.  Graphic example.

These options give you a great way to drive donations to new, popular or seasonal programs too (like an adopt-a-family program for the holidays).

JustGive Donation Page Address
You can simplify your JustGive Donation Page website address so it’s easy to remember, track, and use in other marketing and fundraising efforts too. Just enter a custom ending to your URL.

For example, the nonprofit Save The Golden Lion Tamarin’s donation page is located at, and they’ve also customized it to be

Both your original URL and your custom address will work for donors.


Getting started

To customize your organization’s Donation Page, just log in and click on Edit Donation Page.

And just in case you’ve forgotten, JustGive’s Donation Pages are mobile-optimized so your donors can give from their smartphones, ipads or tablets—anywhere, anytime.

Taking the time to customize your Donation Page can yield great results. Here’s to creating a more effective, personalized page that generates more donations for your work!

– Candy Culver
Marketing Consultant

P.S. Don’t miss out: To automatically receive an email when we post more nonprofit tips, tools and resources, subscribe to our Blog.

What’s Included in JustGive’s Donation Report for Nonprofits?


Featured Nonprofit FAQ:
What’s included in the Donation Report for nonprofits?

When your organization collects donations through JustGive, we provide detailed reporting for each donation you receive. You can view reports online, and download them as a PDF, CSV or Excel or XML file to use in your own database.

An example of a JustGive donation report (dummy data). Click to enlarge
An example of a JustGive donation report (dummy data). Click to enlarge

What information is included in JustGive’s Donation Report for nonprofits?

Here’s a detailed explanation of the data included in a JustGive Donation Report:

  • Source: This is the where the donation came from. In some cases it will read “JustGive,” but you may also see names of other JustGive partners whose users made donations to your organization such as PointWorthy, Cisco, Capella and others. If you are using a custom JustGive donate button or link, the source will display “Donate Now Button” for donations that came directly through your button or link.
  • Donation ID: This is the JustGive transaction number for the donation.
  • Partner Donation ID: This is the transaction identifier that a JustGive partner may have assigned when the donation was made.
  • Date: The date the donation was processed.
  • Name, Address, Email: If the donor chose to share this information with your organization, a name, mailing address and email address will be displayed. Donors can choose to share one, two, all or none of this information when they donate. If a field says “Anon” (Anonymous), that means the donor did not share the information.
  • Program: The specific program in your organization, if any, that the donor designated for the donation.
  • Gift Dedication: If the donor made the donation as a gift for someone, the gift recipient’s name will be displayed.
  • Memorial Dedication: If the donor made the donation in someone’s memory, the name of the person they gave in honor of will be displayed.
  • Recurring: If the donation made was part of a monthly recurring donation, “yes” will be displayed. (If it was not, “no” will be displayed.)
  • Donation Amount: The amount of the donation made by the donor. It is also the amount that was charged to the donor’s credit card.
  • Amount disbursed: The amount of the donation your organization is receiving, after fees were applied.

For more helpful question and answers, visit the JustGive Nonprofit Support Center.

– Sarah Bacon
Director of Product

P.S. To automatically receive an email when we post more nonprofit tips, tools and resources, subscribe to our Blog.

Nonprofit Fundraising Services: New & Improved

How we can better serve our nonprofit customers has preoccupied our thinking this year. We know the JustGive website is a vital tool that helps you get more donations, track them, and manage donor data.

Each year, JustGive collects and disburses millions of dollars in donations to thousands of charities—so to make it easier to find the information you need and save you time managing your account, we’ve improved the Nonprofit Services section of our website.

Better description of JustGive’s services
We’ve updated our informational pages about JustGive’s nonprofit donation services and our nonprofit donation reports. Whether you’ve been using JustGive for a while or you’ve just received your first donation check from us, these new pages give you a clear overview of what JustGive provides.


quicklinksImproved organization & navigation for your nonprofit account
We’ve cleaned things up a bit in your nonprofit account area, and added a new homepage you’ll see after logging in that gives you a snapshot of your donation totals for the current month and year to date. Plus, we made it quicker to access your donate buttons, your donation page (including editing it), your donation reports, and more.

NEW: Downloadable QR code for your website or event
We’ve had a lot of requests for QR codes from our nonprofits, so this is now built right into your account. Visit the Donate Buttons page to download a QR code that has your custom JustGive donation page website address embedded in it. Place it on your website or printed materials—your donors can quickly scan it and are immediately sent to your donation page.

Here’s an example of one for JustGive’s donation page:


Additional nonprofit resources
We’re often asked for referrals to companies providing other nonprofit services. So we’ve added a Nonprofit Resources page to our site that lists and links you to some of our key partners that can help you with fundraising strategy, recruiting quality volunteers, and more.

question-mark-icon-dc_icon_question_markNonprofit Support Center
Have a question about your JustGive account or our services? Visit our improved and streamlined Nonprofit Support Center for everything you need to know about creating a JustGive nonprofit account, collecting donations, viewing reports, and more.

Go check out our new & improved Nonprofit Services area. Have other ideas about how we can improve the nonprofit section? Leave a comment here on the blog to let us know.

– Sarah Bacon
Director of Product

Can Donors Make Recurring Donations?


Featured Nonprofit FAQ:
Can a donor make a recurring donation to our organization through JustGive?

When it comes to processing donations for nonprofit organizations, one question we’re often asked is if it’s possible for donors to set up a recurring donation using JustGive’s services.

Can a donor make a recurring/ongoing monthly donation to our organization through JustGive?

Answerrecurring screenshot
Yes! When you use JustGive to process your online donations, donors have the option to check a box to make their donation recurring. When they complete the transaction, they are charged for the initial donation and then again each month for the same amount. Donors can modify this recurring donation at any time through their JustGive account.

TIP: Encourage recurring donations and ongoing support from your donors by pre-checking the box on your Donation Page. To do that, just add some text (“&isRecurring=true”) onto your custom JustGive Donation Page website link, like this:

When donors click your donation button or link from your website—with that additional text included—they land on your Donation Page with the “Make this a monthly recurring donation” box already checked. (Donors can easily uncheck this box if they do not want to make their donation recurring.)

For more helpful question and answers, visit the JustGive Nonprofit Support Center.

And don’t miss more fundraising tips & tools: Subscribe to our blog today.

– Sarah Bacon
Director of Product