Change is Challenging

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It’s been a year since JustGive announced on this blog that we were working with JustGivingg to create the world’s largest social giving platform. As we were making this transition, there have been some operational bumps in the road when it came to customer service and disbursements.

To donors and nonprofit organizations who put their trust in us, we’re sorry for any frustration and confusion. This is a work in process, and we honestly appreciate your patience!

Connecting people to the causes they care about through technology continues to drive what we do. It’s what JustGive and JustGiving are built on—finding new, better ways to leverage technology for the greatest good.

What’s the status?

The integration has taken longer than anticipated.  JustGiving is leading the way and JustGive is behind the scenes while ongoing efforts are made to solidify international changes. When complete, you’ll enjoy more robust charity services and an enhanced technology experience.

What’s this mean for donations?

Donors – Beginning in October 2017, JustGiving started handling all donations and fundraisers. To help with the transition and give you time to download your giving history and previous donations, we’ve kept access to your JustGive account available through June 30, 2018.

Nonprofits – JustGive stopped processing donations and has been redirecting traffic to JustGiving since October 2017. Log into JustGiving and take advantage of all the fundraising and campaign pages, donation buttons and reporting services from the world’s largest giving platform.

Where can you turn for help?

Donors – Contact JustGiving for questions about donations and fundraisers: There’s a chat function on the site or you can send an email.

Nonprofits –  For more information about getting started with JustGiving, this support center answers common questions and explains fees. You can also send an email to get help.

Thank you for the trust you’ve placed in JustGive over the years, and for your understanding of hiccups during this transition. We know giving can change the world – and we’re proud to help you make a bigger difference.

—Kendall Webb
Founder

Featured FAQ: Can donors make recurring donations through our JustGive donation page?

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Question

Can donors make recurring donations through our JustGive donation page?

Answer

Yes, as long as you are using JustGive’s nonprofit services, your donors have the option to set up a monthly recurring donation to your organization.

How do recurring donations work?

Recurring donations, also known as monthly giving, are donations that are automatically processed on the first business day of each month. Donors are only required to enter their payment information once – upon set up of their recurring donation – which makes this an easy and convenient way for them to increase their impact on charity.

The option to give monthly allows you to break down your total ask, giving donors a practical alternative to a one-time gift that might feel out of reach for their budget (ex: $25/month instead of a one-time gift of $300). This allows them to contribute the same larger amount spread out over several months.

How do donors set up a recurring donation?

Donors can set up a recurring donation by visiting your custom donation page and following the steps below:

  1. Select the amount recurring-checkboxto give monthly
  2. Just below the amount, check the box that says “Make this a monthly recurring donation”
  3. Click Proceed To
    Checkout
    to get to the checkout screen and, under “Monthly Recurring Donations Terms”, select the month and year to begin the recurring donation
  4. Complete the donation

Note that donors are required to create an account on JustGive when they create a recurring donation so that, if needed, they can log in and modify their recurring donation at any time. Donors cannot indicate an end date for their recurring donation.

TIP: Make it even easier for your donors to give monthly by pre-checking the recurring donation box on the donation page for them with a custom donation button link.

When donors click the link, they will land on your donation page with the “Make this a monthly recurring donation” box already checked. Donors can easily uncheck this box if they do not want to make their donation recurring.

How do I track recurring donations to my organization?

When your organization collects donations through JustGive, we provide detailed reporting for each donation you receive. When you log in to your account and run your donation report you can see recurring donations marked with “Yes” in the Recurring column.

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Click to view larger

Monthly giving is an easy and convenient way for donors to make a difference throughout the year. In addition to providing reliable donation levels, monthly donors don’t need to receive regular appeals. This opens up communications to the real-life impact of their donations, keeping your donors connected and engaged.

-Amanda Chun
Account Development Manager

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Featured Nonprofit FAQ: Updating your mailing address

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Question

How do we update our organization address on our JustGive account?

Answer

JustGive’s comprehensive database of more than 1.8 million public charities is provided by GuideStar to make it easy for donors to find detailed information about charities that match their interests. JustGive uses the address information listed in GuideStar, making it crucial to keep your GuideStar Nonprofit profile up-to-date to receive donation payments without delay.

To update your address:

  1. Sign in at guidestar.org with your registered email address and password
  2. Once logged in, click “Update Nonprofit Report” in the top bar of the home page
  3. Click on your organization’s name to begin updating your organization’s profile
    • Note: If you don’t see your organization’s name, enter your organization’s EIN and click  the Request Permission button to update your profilegc-ein
  4. Once in your organization’s profile, click “Basic Information” in the task bar on the left side of the page
  5. Update each section of the profile as necessary – be sure to click the Save button at the bottom of each page after you have added or changed information in the form
  6. Once you have completed all required fields on the form, click the Publish changes now button at the bottom of the page to get to “Program Terms”
  7. Click the Finish and Publish button there to complete your updates. Your information will be posted on GuideStar within 48 hours and will automatically update on JustGive.

To further increase visibility and funding opportunities for your organization, see Guidestar’s “5 Steps to a Stellar GuideStar Nonprofit Profile.”

-Amanda Chun
Account Development Manager

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Featured Nonprofit FAQ: Customizing your donation button

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Question

Can I customize my donation button for specific programs, amounts or for recurring?

Answer

Yes, you can add specific text to your donation button link so that program, amount, or recurring options are prefilled when your donor arrives art your page. Here are some examples using the sample donation button link https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010.

Program designation

If your organization is running a campaign, has multipleprogram chapters, or is a fiscal sponsor, customizing your donation button link with a specific program ensures donations are easily and correctly designated. To specify what program is selected when the donor arrives at your donation page, add “&designation=Program+Name” to the end of your donation link.

Example: https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&designation=Children’s+Literacy

Custom amount

To ask for a particular amount for events or programs, prefilling the amount for your donor adds convenience and ensures accuracy. Add “&amount=x” where x = the dollar amount to the end of your donation link to prefill a specific donation amount.

Example: https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&amount=50

Recurring donations

Make it easy for donors to support your cause monthly by including a custom button link with the recurring donation option preselected on your website, recurringsocial media, and in email communications. To prefill the recurring donation checkbox, add “&isRecurring=true” to the end of your donation link. They can uncheck it if they prefer not to make their donation recurring.

Example: https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&isRecurring=true

Multiple items

The above appends can be combined to prefill more than item. For example, if you want to encourage donors to set up a recurring, $20 donation, you would set up the donation link like this:

https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&isRecurring=true&amount=20

Perfect for ongoing programs, you can even combine all three customizations to ask for recurring donations of a specific amount for a specific program:

https://npo.justgive.org/nonprofits/donate.jsp?ein=94-3331010&isRecurring=true&amount=20&designation=Urban+Homelessness

When your donor visits a link like the one above, they will see the amount, recurring and program designation prefilled as in the highlighted screenshot below:

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Note: If your organization is using a custom shortcut url like https://npo.justgive.org/justgive, the first symbol of the appends above should be changed from “&” to “?”. For example:

To preselect the recurring option, add “?isRecurring=true”: https://npo.justgive.org/justgive?isRecurring=true

The offer donors a recurring, $20 donation link, add “?isRecurring=true&amount=20”: https://npo.justgive.org/justgive?isRecurring=true&amount=20

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Amanda Chun
Account Development Manager

An introduction to JustGive’s Donate Now button: Webinar Highlights

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Today, JustGive hosted a webinar to introduce nonprofits to our Donate Now button. With Giving Tuesday less than three weeks away we thought it was important to give nonprofits helpful information about fundraising and get as many nonprofits as possible involved in the movement. Many of the features we offer can be implemented for Giving Tuesday. The webinar demonstrated how to customize their donation page in order to raise more donations and reducing fundraising fees.

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button.

Webinar highlights

Features of the Donate Now button

Our Donate Now button gives nonprofits numerous ways to highlight their cause in ways that increase donations and the option of covering the fees which reduces fundraising fees. These features include:

  • Branding and messaging
  • Custom donation amounts
  • Custom program descriptions
  • Donor paid fees

Other features enhance the donor experience inspiring them to give more and more often. These features include:

  • Mobile responsive template
  • Recurring donations
  • Friendly customer service and support
  • Tax receipt and giving history
  • Gift and memorial designations

Setting up your Donate Now button is quick and easy

  1. Register with your EIN or tax Id number
  2. Upload your logo and enter your mission statement
  3. Customize your donation amounts
  4. Add descriptions of what donations can accomplish for your programs
  5. Add program names
  6. Create a shortcut url
  7. Launch button on your site or send link through email or social media postings

Reporting

Our reporting provides you with access to donor details at any time so you can acknowledge donors and stay in touch.

Next Steps

If you missed the session, you can view it anytime here: An introduction to JustGive’s Donate Now button. Hope to see you at any future webinars.

Andrea Lloyd, Business Development Director

Featured Nonprofit FAQ: Personalized Donation Receipt

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Question

Can We Customize Our Donation Receipt?

Answer

Your donation receipt can be customized with your organization’s logo. If you uploaded a logo when you customized your donation page, that same logo will be used in your donors’ email receipts. To upload your logo and customize your donation page, visit our nonprofit resources: Edit your Donation Page

Below is an example of a donation receipt email.

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All donations made to your Organization through the Donation Site are processed and disbursed through JustGive’s DAF. If goods or services are provided, you shall provide the donor with the estimated value of goods or services provided in return for their donation.

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Andrea Lloyd
Business Development Director

#GivingTuesday Tips for Success

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Less than 4 weeks to go until #GivingTuesday. Here’s what you need to know.

GivingTuesday, the global day of giving, is November 29th. It offers a huge opportunity to increase awareness for your cause and support for your organization while reaching out to new and current donors. There are many ways to get your staff and the community involved in your #GivingTuesday. The three areas of focus we’re highlighting are fundraising, collaboration and communication.
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Launching a #GivingTuesday campaign helps kick off your year-end fundraising campaign and creates awareness within your community. Customize your donation page and take advantage of our free Donate Now button features. Add a #GivingTuesday top graphic and message on your page, customize your donation amounts and descriptions, and include a special program designation for #GivingTuesday.

The more your donors feel connected to the #GivingTuesday theme and tie-in, the more likely they are to participate in the movement.

Join our webinar: “An introduction to JustGive’s Donate Now button” on Wednesday, November 9 at 2pm ET. We’ll show you how to customize your Donate Now button so you can raise more donations and reduce fundraising fees.

Collaborate
Rally your community and get others involved. Reach out to local businesses for support or collaborate with other local nonprofits and present a united front to the local merchants association. Offering a good word may be enough for a local business to invest in a community board announcing #GivingTuesday and give 10% of net proceeds from sales on the day or offer a matching gift.

Set a goal and ask a board member or corporate sponsor to match donations for the day. You can use this to incentivize new or larger donations during your campaign.

Communicate
Social media is the key to making sure your message is received and shared to new audiences. Build momentum with your supporters in advance and communicate a consistent message across several channels, including email. Starting with your email list, get the word out about #GivingTuesday and don’t forget to encourage your #GivingTuesdayaudience to share.

Make your posts compelling and share-worthy. Give donors a clear message and encourage them to tweet, post, snap and share.

For more tips and tools, #GivingTuesday offers free toolkits, sample messages, promos, and more.

Don’t miss out on other helpful tips and tools: To automatically receive an email when we post more, subscribe to our Nonprofit Blog.

Andrea Lloyd
Business Development Director